TERMS OF SERVICE
*By purchasing products from Cleaners & Dorm Essentials, you are agreeing to these terms of service.*
*By agreeing to our terms of service, customers acknowledge that they have read the linked document*
LIABILITY
It is not the Cleaners & Dorm Essentials staff associates' responsibility to make sure customer orders are suitable for launder. Though staff may give advice from time to time, not limited to personal preferences or past experiences, it is ultimately the customer who must decide whether certain orders are fit to be laundered. Cleaners & Dorm Essentials staff reserves the right to deny certain orders based on the suitability of such items for launder procedures. This is by no means a guarantee that all Cleaners & Dorm Essentials staff will intervene and prohibit orders, but instead a notification that not all orders will necessarily be processed. Notifications of damaged orders will be accepted only up to 2 weeks after the customer has received the order (After 2 weeks, Cleaners & Dorm Essentials considers complaints invalid).
Cleaners & Dorm Essentials is not responsible for damage to decorative material on clothing or other items, regardless of what the tag information on the clothing or other item states about the suitability of certain cleaning procedures. Please be aware that decorative material including, but not limited to, beads, trimmings, pads, buckles, sequins, beads, belts, or buttons runs an especially high risk of damage, and Cleaners & Dorm Essentials will not compensate for the loss or damage of any of these items. Cleaners & Dorm Essentials is not responsible for cleaned orders not picked up after 60 days upon arrival at the storefront from our laundry supplier. Cleaners & Dorm Essentials reserves the right to donate all clothing still at the storefront after 60 days.
REIMBURSEMENTS
Procedure
All issues of reimbursement for lost or damaged orders are handled by the Cleaners & Dorm Essentials managers. In the case of a lost item, customers must provide a description that includes, but is not limited to, the item’s brand, color, design, age, quality, and texture. In the case of a lost item, customers must provide proof of ownership and value in the form of an original receipt. With a description in mind, the Cleaners & Dorm Essentials Staff will look for the lost item. If the lost item is not found by the end of the search, the customer will be issued a reimbursement based on comparative pricing at the Cleaners and Dorm Essentials managers’ discretion. In the case of a damaged item, the Cleaners & Dorm Essentials managers will consult with our laundry supplier to determine the reason for the damage to the item. A reimbursement is only available if the item was damaged due to the cleaning process, and not from manufacturers defects, not being suitable for the cleaning process, or any other reasons due to customer fault including but not limited to leaving pens, gum, and other items in pockets. If reimbursement is the only course of action, the amount will be determined by the original value of the clothing minus depreciation using the Fair Claims Policy from the International Fabricare Institute.
Limits on Amount and Type
Store credit will not be refunded in cash until 90% or more of the funds are used pursuant to Massachusetts General Law Chapter 200A §5D. The maximum amount of any reimbursement is $250 for a single laundry bag. It is recommended that especially delicate items be laundered individually, instead of being placed into a laundry bag. Customers are expected to be aware of the aforementioned limits on refunds.
Cleaners & Dorm Essentials is not responsible for items damaged or lost under any of the following circumstances: more than 2 weeks from the scheduled date of pickup has elapsed, a complaint has been filed more than 2 weeks after the day of pickup, or clothing which falls out of laundry bags due to the bag being overfilled or the customer failing to close the bag securely. Cleaners & Dorm Essentials is not responsible for shrinkage, fading, or damage to trimmings, pads, buckles, sequins, beads, belts, buttons, or any other decorative embellishments as detailed above.
RENTAL SERVICES
Rental Damage or Loss
Lessee shall bear the entire risk of loss or damage to their rental item from any cause whatsoever, except for manufacturer defects or loss or damage caused by HSA during the delivery and pickup of the item. The Lessee shall reimburse HSA for any and all loss or damage to the item from any cause whatsoever. If legal action is required to recover said losses, Lessee shall reimburse HSA reasonable attorney fees. Replacement costs for loss or damage to items are as follows:
Microfridge: Missing MicroFridge Combination unit $437.00, Missing or Damaged Microwave $164.00, Missing or Damaged Refrigerator $327.00, Missing or Damaged Microwave Plate $30.00, Missing or Damaged Microwave Ring $20.00, Missing Refrigerator Shelf $12.00, Missing Ice Cube Tray $5.00, Missing Scrapper $5.00
Water Cooler: Missing water cooler base $159
BiggerBed: Missing or damaged mattress: $200. Missing or damaged bed frame: $75. Missing or damaged mattress cover: $40.
Room Changes/Moving Items
Lessee agrees not to move, remove, and/or relocate any rented items from the dorm room originally listed on the agreement without receipt of the prior written consent of HSA. MicroFridge units may only be moved by HSA Cleaners & Dorm Essentials staff, and a $40 fee will be charged to the Lessee for any and all early relocations of a MicroFridge for any reason. In addition, the Lessee must notify Cleaners and Dorm Essentials staff if the rental item is moved to a new location for any reason. Infractions may result in a $50 fee charged to the credit card on file. deposit. If any rental item has to be located because it was moved without receiving HSA's prior written consent, you will be billed $50. If the Lessee returns a rental item after the scheduled pickup date, you might be billed $50. If, for any other reason the rental item is not returned by the written end-of-service date, you might be billed $50 and Lessee shall bear any additional costs for missing items or damages.
Refund Policy
Laundry Plans: Refundable two weeks after the customer's first laundry pickup is used with a $100 cancellation fee.
MicroFridge: All sales are final upon delivery of the MicroFridge to the room, unless Cleaners and Dorm Essentials and/or Harvard's administration deems the MicroFridge unsafe in your room. A $40 moving fee is charged if we are required to move the MicroFridgefor any reason.
BiggerBed: All sales are final upon delivery of the bed to the room, unless Cleaners and Dorm Essentials and/or Harvard’s administration deems the bed unsafe in your room. A $40 moving fee is charged if we are required to move the Roomie Bed for any reason.
Water: After the first delivery, all sales are final. You may cancel or alter your remaining deliveries but no refunds are given.
Store Credit: No refunds, returns, or exchanges may be offered for store credit. Store credit is not transferable.
Move-in and Move-out
Laundry Plans: The start and end of laundry will be communicated to customers by Cleaners and Dorm Essentials managers as well as pauses in service due to holidays and inclimate weather.
BiggerBed: The Roomie Bed will be moved into the Lessee’s room during fall semester move-in and removed at the end of the spring semester finals examination period with no exceptions.
MicroFridge: MicroFridge will be delivered to the Lessee’s room before fall semester move-in and removed at the end of the spring semester finals examination period with no exceptions unless granted by the University.
Water/Beverage Plans: Water coolers will be delivered to the Lessee’s room before fall semester move-in and removed during the last month of the spring semester with no exceptions unless granted by the University.
Conflicts
Any and all conflicts with the aforementioned stipulations are to be resolved by the Cleaners & Dorm Essentials managers.
Any and all ambiguities in the aforementioned stipulations are to be clarified by the Cleaners & Dorm Essentials managers.
In the event of changes to these stipulations, customers will be notified no later than 24 hours before the updated version is released on the website.
Extent of Agreement
By checking the box on online orders and /or by signing below, customers agree to all stipulations written in this contract, understand the limits to the Cleaners & Dorm Essentials' liability, and understand their responsibilities as customers.
If an online order was not placed, and a box was not checked below, all customers agree to the following terms and conditions by placing orders in person.
